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    Update or re-install the Disaster Recovery backup agent for Windows

    • Summary:Steps to update or re-install the Disaster Recovery backup agent installed on a Windows client.

    1. Stop all related services running on the client:

      • Backup and Restore Agent (64-bit)

      • Installation Client

      • Remote Management

      If a service got stuck in the Stopping state, this indicates possible issues with the operating system. Restart the client and try stopping the service again.

    2. Uninstall all related software from the client.

    3. Make sure the following folders were deleted, or delete them manually:

      • C:\Program Files\Infrascale

      • C:\Program Files\RVX-Backup

      • C:\Program Files (x86)\Infrascale

      • C:\Program Files (x86)\RVX-Backup

    4. Download the backup agent installer from the appliance Management Console › Settings › Tools › Downloads.

    5. Run the installer and follow the on-screen instructions to install the latest version of the backup agent.

    6. Restart the client, and then check if all related services you stopped earlier are running again on the client.