Error. File is encrypted or is not a database

    • Summary:Steps to resolve the issue when backup fails with 'File is encrypted or is not a database' error.
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    Error message

    File is encrypted or is not a database

    Steps to solve

    This error means that the Sstorage.db or the Protect.db database file is corrupted and needs to be rebuilt. For this:

    1. Close Online Backup and Recovery Manager (OBRM) and make sure it is not running in the background.

    2. In Windows Explorer, go to C:\ProgramData\Online Backup and Recovery Manager\.

    3. Create a new folder with any name.

    4. Move both Sstorage.db and Protect_username_.db into the newly created folder.

    5. Open OBRM and select the data for backup again.