Error. Missing installation package for Online Backup and Recovery Manager

Error message

The file 'pathtoandnameoffile' is not a valid installation package for the product

Error

Error description

Occasionally, Windows installer requires the installation package for OBRM and, in most cases, the file is missing.

Steps to resolve

  1. Download Program Install and Uninstall troubleshooter, and open it.

  2. Follow the instructions in the troubleshooter to find and fix errors relating to OBRM.