Error. Unable to connect to server

    • Summary:Steps to resolve the issue when Online Backup and Recovery Manager fails to connect to the backup server.
    On this page

    Error message

    Unable to connect to server

    Steps to resolve

    Update OBRM to the latest version.

    If OBRM is up-to-date, add the following files to the exceptions in your antivirus software or firewall.

    • C:\Program Files (x86)\Online Backup and Recovery Manager\LStorage.exe

    • C:\Program Files (x86)\Online Backup and Recovery Manager\SAgent.Service.exe

    • C:\Program Files (x86)\Online Backup and Recovery Manager\SMessaging.exe

    • C:\Program Files (x86)\Online Backup and Recovery Manager\sosuploadagent.exe