Client status. Client is down or unreachable

Details

Status icon	Status label
	Client is down or unreachable

This status indicates one of the following immediate issues has emerged:

• client is turned off

• client is not on the network

• firewall is blocking the bacula-fd service

• configuration file is missing

• backup agent is not installed

Example

Troubleshooting

To resolve the issues that raised this status, verify and fix (if needed) the following:

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Ports 9102 and 9103 are open for the affected client

Check your firewall and antivirus settings. Also, check if other third-party applications use these ports.

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Services are up and running on the affected client

1. Open the Run command (press Win+R on the keyboard).

2. Enter services.msc to open Windows Services Manager.

3. Check if the following Infrascale services are running (see the Status column).

   

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If neither of the above options helped to resolve the issue, contact Infrascale Support.