Backup & Disaster Recovery appliance cannot connect to VMware ESXi 6.7

    • Summary:Steps to resolve the issue when the Backup & Disaster Recovery appliance cannot connect to VMware ESXi 6.7.
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    Issue

    Attempt to connect Backup & Disaster Recovery appliance to VMware ESXi 6.7 fails.

    Issue description

    ESXi 6.7 requires TLS 1.2 connection unless otherwise configured.

    Users who already updated their infrastructure to ESXi 6.7 can temporary enable TLS 1 protocol by modifying the ESXiVPsDisabledProtocols key in Host › Manage › Advanced Settings in the vSphere web client. ESXi host reboot is required.

    Known impacts
    ESXi 6.7 will show incorrect supported hardware version in the appliance Management Console: 4 instead 14.

    An attempt to restore VM with hardware 14 back to ESXi 6.7 will display a warning that can be safely ignored.

    Affected versions:

    • ESXi 6.7

    • Appliances with firmware version 6.15 and earlier