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Network ports used by the Backup & Disaster Recovery appliance

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Backup & Disaster Recovery (BDR) appliance is designed to function behind a firewall. To ensure its proper operation, you must open the network ports as per sections that follow.

Between the appliance and the internet

Port Protocol Direction Purpose
122 TCP Appliance to support-svc.infrascale.com
Appliance to support.myinfrascale.net
Appliance to support2.myinfrascale.net
Technical support tunnel. Allows the Support team to access the appliance remotely for troubleshooting.
443 TCP Appliance to services-svc.infrascale.com
Appliance to services.myinfrascale.net
Appliance to secure.sosonlinebackup.com
Registration. Required to register the appliance in the Dashboard during the initial configuration.
    Appliance to license-svc.infrascale.com
Appliance to billing-svc.infrascale.com
Appliance to licapi-svc.infrascale.com
Appliance to license.myeversync.com
Appliance to billing.myeversync.com
Appliance to licapi.evscloud.com
Licensing. Allows for validating the license of the appliance on a daily basis.
    Appliance to update-svc.infrascale.com
Appliance to dl-svc.infrascale.com
Appliance to update.evscloud.com
Appliance to uip.evscloud.com
Appliance to s3.amazonaws.com/infrascale-clients/
Software updates. Allows the appliance to download firmware updates (never installed automatically).
    Appliance to sr.inf-us-ut-1.myinfrascale.net
Appliance to uip.inf-us-ut-1.myinfrascale.net
Appliance to sr.inf-ca-tor-1.myinfrascale.net
Appliance to uip.inf-ca-tor-1.myinfrascale.net
Appliance to sr.inf-uk-nhm-1.myinfrascale.net
Appliance to uip.inf-uk-nhm-1.myinfrascale.net
Remote access from the Dashboard. Allows for accessing the appliance directly from the Dashboard. If needed, you can turn this on or off later in the Management Console of the appliance.
    Appliance to cm.sosonlinebackup.com Sending monitoring events to the Dashboard. Allows for centralized monitoring of backups and health of the appliance in the Dashboard.
443, 2300 TCP Appliance to r.inf-us-ut-1.myinfrascale.net
Appliance to r.inf-uk-nhm-1.myinfrascale.net
Appliance to r.inf-ca-tor-1.myinfrascale.net
Replication. Allows for sending the encrypted backup data to the cloud 1.

Between the appliance and a protected machine

In Windows, these ports are opened automatically during installation of the DR backup agent.

Port Protocol Direction Purpose
9101, 9102, 9103, 9104, 9105 TCP Appliance to the client machine Basic appliance communication
9102 UDP Client machine to the appliance Appliance auto-discovery
139, 445 TCP Client machine to the appliance DR image backup (Samba ports)
135, 137, 138 UDP Client machine to appliance DR image backup (Samba ports)
80 TCP Client machine to appliance Diagnostic information

In a Unix-like operating system, you also have to open the following ports:

Port Protocol Direction Purpose
22 TCP Appliance to the client machine SSH-based management
873 TCP Appliance to the client machine rsync daemon port

Between the appliance and VMware vCenter Server or an ESXi host

Port Protocol Direction Purpose
443, 902 TCP Appliance to VMware vCenter Server or an ESXi host VMware VM backup

Between the appliance and an administrative machine

An administrative machine is a machine used to access the appliance via the Management Console or by other means.

Port Protocol Direction Purpose
80, 443 TCP Administrative machine to the appliance Access to the Management Console of the appliance
22 TCP Administrative machine to the appliance SSH-based management of the appliance (optional)
  1. This traffic may not be monitored using the network traffic inspection tools due to high volume. You may choose not to open these ports in the standalone setups or in the environments with peer-to-peer replication to another appliance at the same data center.