Warning. The appliance is unable to connect and send monitoring data to the Dashboard

On this page

Warning message

Message logs in the Management Console of the Cloud Failover Appliance (CFA) show the following error:

The appliance is unable to connect and send monitoring data to the Dashboard.
Click here for more information on possible causes and solutions.

Warning

Warning description

The CFA shows this warning if:

  • someone changed the account credentials (username or password) used to register the CFA in the Dashboard; or

  • the account, under which the CFA was registered in the Dashboard, was deactivated (canceled or suspended); or

  • the trial period for the account, under which the CFA was registered in the Dashboard, ended; or

  • the account, under which the CFA was registered in the Dashboard, was locked because of the security reasons; or

  • the firewall blocks the ports that CFA uses to communicate with the Dashboard.