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      • Multi-factor authentication
        • For company
        • For account
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      • Partners
        • View information
        • Create partner
        • Edit partner details
        • Delete partner
      • Companies
        • View information
        • Create company
        • Change company name
        • Get recovery report
        • Delete company
      • Backup accounts
        • View information
        • Create account
        • Set account rights
        • Manage account password
        • Move account
        • Suspend account
        • Delete account
      • Dashboard user accounts
        • View information
        • Create user account
        • Manage roles and permissions
        • Delete user account
      • User groups
        • View information
        • Create user group
        • Add or remove backup accounts
        • Edit user group
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        • View information
        • Manage backups
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        • View information
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      • Cloud Application Backup
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        • View information
        • Create policy
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        • Configure policy
        • Assign policy
        • Unassign policy
        • Delete policy
      • Legacy policies
        • View information
        • Create policy
        • Edit policy
        • Delete policy
    • Operations (Monitor)
      • Backup status
        • Within Backup & Disaster Recovery
        • Within Cloud Backup
        • Within Cloud Application Backup
      • Backup history
      • Backup & Disaster Recovery Appliances
        • View monitoring data
        • Turn monitoring on or off
        • Configure sensors
    • How To
      • Menu reference
      • How-tos & Troubleshooting
      • FAQ
  • Backup & Disaster Recovery
    • Prerequisites & Specification
    • Setup
      • Appliance Quick Start
        • Unpacking and installing
        • Network ports
        • Network settings
        • Quick Start Wizard
        • Management Console overview
        • Further steps
      • Microsoft Hyper-V Appliance Deployment
      • VMware vSphere Appliance Deployment
      • Backup agent
        • Install
        • Pair with appliance
        • Communication settings
        • Backup settings
        • Update or reinstall
      • VMware connections
        • Add connection
        • View and manage connections
        • Edit connection properties
        • Remove connection
      • VMware virtual machines
        • Register virtual machine
        • View virtual machine properties
        • Edit virtual machine client configuration
        • Unregister virtual machine
      • Hyper-V Prepare host
        • Create client for host
        • Install backup agent
        • Pair with appliance
      • Manage connections
        • Add connection
        • View and manage connections
        • Edit connection properties
        • Remove connection
      • Hyper-V Manage virtual machines
        • Register virtual machine
        • View virtual machine properties
        • Edit virtual machine client configuration
        • Unregister virtual machine
    • Backup
      • VMware virtual machine
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    • Operations (Appliance)
      • Dashboard tab
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      • Settings tab
        • Appliance Status
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        • Job Schedules
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        • Unreferenced Data
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        • Host Name
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        • Proxy
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        • Password
        • Remote Access
        • Appliance Network Share
        • Boot Verification
        • Deduplicated File System
        • Downloads
        • Licenses
        • Local Boot
        • RAID Configuration
        • Registration
        • Save/Restore Configuration
        • Seeding
        • Storage
        • UPS
        • Audit Log
        • Director Status
        • Disk Thresholds
        • Email
        • Reports
        • SNMP
        • System Alerts
      • Support tab
      • Diagnostics tab
    • Operations (Central Dashboard)
      • View information
      • Access appliance
      • Explore local appliances
      • Update firmware
      • Delete appliance
    • Disaster Recovery (Boot)
      • Perform a DR
      • Connect to a started DR Run via VPN
      • Finalize configuration of the DR appliance
      • Boot a backup job on the DR appliance
      • Back up a running VM on the DR appliance
      • Download a backup job to the primary DR appliance
      • Manage a DR Run after completing the failback process
    • Browse Files
      • VMware
      • Hyper-V
      • Browse and restore data
    • Restore
      • VMware Virtual machine
      • Virtual machine
      • Disaster recovery image restore
    • How To
      • Terms and definitions
        • Cloud overage
        • Fair Use Policy
        • Protected space
        • Purchased cloud storage
        • Retention policies
        • Used cloud storage
      • How-tos & Troubleshooting
      • FAQ
      • VMware-related frequently asked questions
    • Appliance models
      • 950
      • 955
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      • 2000
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      • 2700
      • 2750
      • 2780
      • 4500
      • 4550
      • 4580
      • 9500
    • Release Notes
      • Appliance Firmware
      • Backend Services
  • Cloud Backup
    • Prerequisites & Specification
    • Setup
      • Online Backup and Recovery Manager
        • For Windows
          • App download
          • App installation
          • Antivirus and firewall exclusions
          • Sign-in options
          • Settings
          • Logs and databases
        • For macOS
          • App setup
          • Data backup
          • Data recovery
          • Schedule check
          • Logs and databases
        • For Android
        • For iOS
      • Microsoft Exchange Server
      • Microsoft SQL Server
      • Intuit QuickBooks
    • Operations (Local Agent)
      • How-tos & Troubleshooting
    • Operations (Central Dashboard)
      • FAQ
      • Terms and definitions
    • Release notes
      • Windows
      • macOS
      • Android
      • iOS
  • Cloud Application Backup
    • Prerequisites & Specification
    • Setup
      • Basics
        • Enable Cloud Application Backup
        • Access Management Portal
        • Manage backup tasks
        • Restore and export data
        • Monitor system activity
        • Manage system settings
        • Change plan
        • Disable Cloud Application Backup
      • Microsoft 365 Exchange
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
      • Microsoft 365 SharePoint
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage site backups
      • Microsoft 365 OneDrive
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage site backups
      • Microsoft 365 Groups and Teams
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage backups
      • Google Workspace
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
      • Google Shared Drives
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage backups
      • Salesforce
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
      • Box
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
      • Dropbox
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
    • Operations
      • Microsoft 365 Exchange
        • Manage admin account and authorization
      • Microsoft 365 SharePoint
        • Manage admin account and authorization
      • Microsoft 365 OneDrive
        • Manage admin account and authorization
      • Microsoft 365 Teams and Groups
        • Manage admin account
      • Google Workspace
        • Manage admin account
      • Google Shared Drives
        • Manage admin account
      • Salesforce
        • Manage admin account and backup type
      • Box
        • Manage admin account
      • Dropbox
        • Manage admin account
    • Restore
      • Microsoft 365 Exchange
      • Microsoft 365 SharePoint
      • Microsoft 365 OneDrive
      • Microsoft 365 Teams and Groups
      • Google Workspace
      • Google Shared Drives
      • Salesforce
      • Box
      • Dropbox
    • How To
      • How-tos
      • FAQ
      • Plans and editions
  • Integrations
    • ConnectWise Automate
      • Plug-in setup
      • Initial configuration
      • Backup agent
      • Dashboard views
      • Asset monitoring
    • ConnectWise Manage
      • Initial setup
      • Billing settings
      • Ticketing settings
      • Asset tracking
      • Dashboard embedding
      • Expression rules for matching
    • Autotask PSA
      • Initial setup
      • Ticketing settings
  • For Developers
    • OBRM SDK
    • Public APIs

Dashboard troubleshooting

Backup report. Total data transferred is 0 bytes
Failure to receive email report after backup
Event. Backup is not responding
Cannot sign in to the Cloud Backup account
Warning. Duplicate VMware connections have been eliminated
Warning. The appliance is unable to connect and send monitoring data to the Dashboard

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Dashboard how-tos

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Dashboard FAQ

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  • Dashboard
    • Setup
      • Multi-factor authentication
        • For company
        • For account
      • Single sign-on authentication
        • Using Azure Active Directory
        • Using Okta
        • Using Google Workspace
      • SCIM user management
        • Using Azure Active Directory
        • Using Okta
      • Custom URL address
      • Appearance
        • Dashboard
        • Online Backup and Recovery Manager
      • In-app messaging
      • Email messaging
        • View information
        • Turn template on or off
    • Operations (Manage)
      • Partners
        • View information
        • Create partner
        • Edit partner details
        • Delete partner
      • Companies
        • View information
        • Create company
        • Change company name
        • Get recovery report
        • Delete company
      • Backup accounts
        • View information
        • Create account
        • Set account rights
        • Manage account password
        • Move account
        • Suspend account
        • Delete account
      • Dashboard user accounts
        • View information
        • Create user account
        • Manage roles and permissions
        • Delete user account
      • User groups
        • View information
        • Create user group
        • Add or remove backup accounts
        • Edit user group
        • Delete user group
      • Protected devices
        • View information
        • Manage backups
        • Deactivate device
        • Wipe device
      • Backup & Disaster Recovery Appliances
        • View information
        • Access appliance
        • Explore local appliances
        • Update firmware
        • Delete appliance
      • Cloud Application Backup
      • Backup and retention policies
        • View information
        • Create policy
        • Edit policy
        • Configure policy
        • Assign policy
        • Unassign policy
        • Delete policy
      • Legacy policies
        • View information
        • Create policy
        • Edit policy
        • Delete policy
    • Operations (Monitor)
      • Backup status
        • Within Backup & Disaster Recovery
        • Within Cloud Backup
        • Within Cloud Application Backup
      • Backup history
      • Backup & Disaster Recovery Appliances
        • View monitoring data
        • Turn monitoring on or off
        • Configure sensors
    • How To
      • Menu reference
      • How-tos & Troubleshooting
      • FAQ
  • Backup & Disaster Recovery
    • Prerequisites & Specification
    • Setup
      • Appliance Quick Start
        • Unpacking and installing
        • Network ports
        • Network settings
        • Quick Start Wizard
        • Management Console overview
        • Further steps
      • Microsoft Hyper-V Appliance Deployment
      • VMware vSphere Appliance Deployment
      • Backup agent
        • Install
        • Pair with appliance
        • Communication settings
        • Backup settings
        • Update or reinstall
      • VMware connections
        • Add connection
        • View and manage connections
        • Edit connection properties
        • Remove connection
      • VMware virtual machines
        • Register virtual machine
        • View virtual machine properties
        • Edit virtual machine client configuration
        • Unregister virtual machine
      • Hyper-V Prepare host
        • Create client for host
        • Install backup agent
        • Pair with appliance
      • Manage connections
        • Add connection
        • View and manage connections
        • Edit connection properties
        • Remove connection
      • Hyper-V Manage virtual machines
        • Register virtual machine
        • View virtual machine properties
        • Edit virtual machine client configuration
        • Unregister virtual machine
    • Backup
      • VMware virtual machine
      • Hyper-V virtual machine
    • Operations (Appliance)
      • Dashboard tab
      • Clients tab
        • Summary subtab
        • Edit subtab
        • VMware subtab
        • Hyper-V subtab
        • Active Directory subtab
      • Jobs tab
        • History subtab
        • Scheduled Jobs subtab
        • Active Jobs subtab
        • Importing Jobs subtab
        • Deduping Jobs subtab
        • Recent Jobs subtab
        • Purged Jobs subtab
      • Boot tab
        • Overview subtab
        • Active subtab
        • Orchestration subtab
      • Cloud tab
        • Google Cloud Storage
      • Replication tab
        • Status subtab
        • Mode/Options subtab
        • Replicated Jobs subtab
        • Pending Jobs subtab
        • Pulled Jobs subtab
      • Settings tab
        • Appliance Status
        • Date/Time
        • Firmware Update
        • Reboot/Shutdown
        • Advanced Settings
        • Automatic Job Management
        • Default Retention Policy
        • Job Schedules
        • Shared File Sets
        • Unreferenced Data
        • Active Directory
        • DNS
        • Host Name
        • Network Adapters
        • Network Status
        • Proxy
        • Routes
        • Certificate
        • Password
        • Remote Access
        • Appliance Network Share
        • Boot Verification
        • Deduplicated File System
        • Downloads
        • Licenses
        • Local Boot
        • RAID Configuration
        • Registration
        • Save/Restore Configuration
        • Seeding
        • Storage
        • UPS
        • Audit Log
        • Director Status
        • Disk Thresholds
        • Email
        • Reports
        • SNMP
        • System Alerts
      • Support tab
      • Diagnostics tab
    • Operations (Central Dashboard)
      • View information
      • Access appliance
      • Explore local appliances
      • Update firmware
      • Delete appliance
    • Disaster Recovery (Boot)
      • Perform a DR
      • Connect to a started DR Run via VPN
      • Finalize configuration of the DR appliance
      • Boot a backup job on the DR appliance
      • Back up a running VM on the DR appliance
      • Download a backup job to the primary DR appliance
      • Manage a DR Run after completing the failback process
    • Browse Files
      • VMware
      • Hyper-V
      • Browse and restore data
    • Restore
      • VMware Virtual machine
      • Virtual machine
      • Disaster recovery image restore
    • How To
      • Terms and definitions
        • Cloud overage
        • Fair Use Policy
        • Protected space
        • Purchased cloud storage
        • Retention policies
        • Used cloud storage
      • How-tos & Troubleshooting
      • FAQ
      • VMware-related frequently asked questions
    • Appliance models
      • 950
      • 955
      • 960
      • 965
      • 970
      • 980
      • 1000
      • 1200
      • 1260
      • 1265
      • 1270
      • 1280
      • 1500
      • 1550
      • 1580
      • 1780
      • 1880
      • 2000
      • 2500
      • 2700
      • 2750
      • 2780
      • 4500
      • 4550
      • 4580
      • 9500
    • Release Notes
      • Appliance Firmware
      • Backend Services
  • Cloud Backup
    • Prerequisites & Specification
    • Setup
      • Online Backup and Recovery Manager
        • For Windows
          • App download
          • App installation
          • Antivirus and firewall exclusions
          • Sign-in options
          • Settings
          • Logs and databases
        • For macOS
          • App setup
          • Data backup
          • Data recovery
          • Schedule check
          • Logs and databases
        • For Android
        • For iOS
      • Microsoft Exchange Server
      • Microsoft SQL Server
      • Intuit QuickBooks
    • Operations (Local Agent)
      • How-tos & Troubleshooting
    • Operations (Central Dashboard)
      • FAQ
      • Terms and definitions
    • Release notes
      • Windows
      • macOS
      • Android
      • iOS
  • Cloud Application Backup
    • Prerequisites & Specification
    • Setup
      • Basics
        • Enable Cloud Application Backup
        • Access Management Portal
        • Manage backup tasks
        • Restore and export data
        • Monitor system activity
        • Manage system settings
        • Change plan
        • Disable Cloud Application Backup
      • Microsoft 365 Exchange
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
      • Microsoft 365 SharePoint
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage site backups
      • Microsoft 365 OneDrive
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage site backups
      • Microsoft 365 Groups and Teams
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage backups
      • Google Workspace
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
      • Google Shared Drives
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage backups
      • Salesforce
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
      • Box
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
      • Dropbox
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
    • Operations
      • Microsoft 365 Exchange
        • Manage admin account and authorization
      • Microsoft 365 SharePoint
        • Manage admin account and authorization
      • Microsoft 365 OneDrive
        • Manage admin account and authorization
      • Microsoft 365 Teams and Groups
        • Manage admin account
      • Google Workspace
        • Manage admin account
      • Google Shared Drives
        • Manage admin account
      • Salesforce
        • Manage admin account and backup type
      • Box
        • Manage admin account
      • Dropbox
        • Manage admin account
    • Restore
      • Microsoft 365 Exchange
      • Microsoft 365 SharePoint
      • Microsoft 365 OneDrive
      • Microsoft 365 Teams and Groups
      • Google Workspace
      • Google Shared Drives
      • Salesforce
      • Box
      • Dropbox
    • How To
      • How-tos
      • FAQ
      • Plans and editions
  • Integrations
    • ConnectWise Automate
      • Plug-in setup
      • Initial configuration
      • Backup agent
      • Dashboard views
      • Asset monitoring
    • ConnectWise Manage
      • Initial setup
      • Billing settings
      • Ticketing settings
      • Asset tracking
      • Dashboard embedding
      • Expression rules for matching
    • Autotask PSA
      • Initial setup
      • Ticketing settings
  • For Developers
    • OBRM SDK
    • Public APIs